Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Please note that orders are not shipped on weekends or public holidays. During high-demand periods, processing times may take slightly longer.

Shipping Times

Estimated delivery times:

• Standard Shipping: 7–15 business days
• Express Shipping: 3–7 business days (if available)

Delivery times may vary depending on your location, customs processing, and shipping carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order details.

We may offer free shipping promotions from time to time. Any available free shipping offers will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 24–72 hours for tracking information to update after shipment.

Customs, Duties & Taxes

International customers are responsible for any customs fees, import duties, or taxes required by their country.

We are not responsible for delays caused by customs processing.

Lost or Damaged Packages

If your package arrives damaged or your tracking information shows that your order has not arrived, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to help resolve the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, please contact us as soon as possible.

Contact Us

If you have any questions about your order or shipping, please contact us at:

annabel@rumiistudio.com

Thank you for shopping with us!